Computer Hardware, Software, and Related Maintenance & Installation Services

Project Description

One of the oldest and largest park districts in the United States contracted SDI to provide dependable, quality IT Managed Services for its 3,000+ users:

• Data Center and Cloud Services management
• End-user Computing Services (includes hardware/software provisioning, maintenance, and management),
• Data Network Services (including indoor and outdoor Wi-Fi service)
• Help Desk Services and 24×7 NOC monitoring of critical infrastructure
• Security vulnerability management
• Training
• Special Projects including development and executive of a five-year IT modernization plan

Client Objectives

The objective is to centralize and/or standardize Service Desk, End-user Computing Support, Data Center, Network Administration, and Special Project Service functions and adopt a full Infrastructure Managed Services model.

Services Delivered

The SDI Team provides infrastructure-managed service support to the Park District while offering flexible staffing options including SLA-driven support from our team of certified professionals. SDI provides desktop, network, server, email, Active Directory, backup, Help Desk, and Data Center technology. SDI’s ITIL-based support program based on ServiceNow ensures rapid event resolution, continuous program improvement, and performance management to consistently exceed client expectations and requirements.

Project Results

• Onboarded infrastructure resources prior to the planned project start date
• Achieved a full Managed Infrastructure Services Model vs. IT Staff Augmentation
• Implemented strategic operational, process, and infrastructure improvements
• Configured monitoring system for infrastructure alerts and overall performance reporting
• Standardized OS and Application images for server, desktop, and laptop systems
• Enabled Cloud service adoption and security best-practices
• Delivered city and state funded projects to improve public Wi-Fi services