The Ultimate Guide to Implementing Enterprise Service Management
Welcome to The Ultimate Guide to Implementing Enterprise Service Management a roadmap designed by the expert minds of SDI Presence’s ServiceNow team. Enterprise Service Management...
When executives at a major Midwest natural gas utility decided to invest millions to transform their outdated work asset management and GIS systems, they knew success would require more than a technology solution. It would require the SDI Organizational Change Management (OCM) T.E.A.M. to develop and execute an integrated Change Management approach to engage and involve the organization’s 1,500+ employees and internal stakeholders to change competency that would sustain the changes long after the go-live date.
Download SDI’s white paper to learn about our multi-layered approach to ensure a successful transformation and best practices for change that leverage PROSCI, the global leader in organizational change, to meet and exceed our clients’ needs.