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Chicago, IL – April 1, 2019 – IT managed services provider (MSP) and consultancy SDI Presence LLC (SDI), announced today former state CIO Shanna Rahming has joined the firm as a Senior Delivery Executive. Shanna will oversee IT managed services program delivery within the firm’s large government account portfolio.
“Shanna brings an exceptional 30-year resume of public service and IT expertise to the SDI Team,” states SDI CEO David A. Gupta. “As our government clients embrace infrastructure modernization and enhanced security, Shanna will ensure that both performance expectations and transformative innovation are delivered as promised.”
Prior to joining SDI, Shanna was the Chief Strategy Officer for the State of Illinois, directing comprehensive strategies, IT governance and rapid results planning programs for the State’s Department of Innovation Technology (DOIT). As part of this effort, Shanna stood up an Enterprise Project Management Office (PMO) to implement standard processes and procedures impacting all agencies and IT projects, as well as coordinate the State agencies’ innovation, technology, and digital transformation priorities. Before her role in Illinois government, Shanna was the Chief Information Officer for the State of Nevada, where she managed over 180 IT staff members and a $60M state-wide IT budget. As CIO, Shanna instituted the Nevada Office of Cyber Defense and Coordination, secured Homeland Security funds to improve the cybersecurity posture for the State, and helped Nevada become one of only 7 selected states with federally-funded Cyberstart scholarships. Shanna drove single sign-on, identity access management, data center consolidation, and Office 365 deployment throughout the State. She also streamlined IT procurement resulting in over $10M in savings, and pre-negotiated state-wide IT contracts that allowed local municipalities access to significant volume discounts.
“Constituents expect their government to leverage IT like the private sector – to deliver a better citizen user experience, increase efficiencies, and improve safety and security,” states Shanna. “Taking traditional government infrastructure through digital transformation requires technology and operational process experience on both the legacy and digital sides of the spectrum. I look forward to adding my experience to the SDI team, their ITSM methodologies and comprehensive product partner program to address the specific nuances of government technology evolution.”
Before her CIO position, Shanna held executive positions at the Nevada System of Higher Education (NSHE) where she managed a staff of over 50 to operate the higher ed’s computer labs and help desk program for faculty/staff and students. Along with modernizing the student experience online, Shanna led the implementation of PeopleSoft ERP to include 7 NSHE institutions, which included user portals and mobile access. Earlier in her career, Shanna held consulting and management positions with Hyatt Gaming, InfoSearch International, Washoe Health System and Bally’s/Reno Hilton.
Listed as a Top 50 Women in Technology by State Scoop, Shanna has held multiple board and committee positions including with the University of Nevada Reno, Homeland Security, National Association of State Chief Information Officers (NASCIO), and the Corporate Innovators Council in Chicago. Active in the NASCIO and the Government Managers of Information Systems (GMIS), Shanna is a frequent speaker in IT industry forums including the Illinois Digital Summit, Nevada Digital Summit, and Government Technology magazine’s CIO Roundtables. Shanna holds certifications in Help Desk Management, Leadership International, System and Workflow Administration, FEMA Incident Command, Voice and Data Security, Information Security Management, and Project Management.
SDI offers localized managed services programs that deliver cost-containment and responsive services for IT infrastructure, applications, security, and real estate square footage management. With a 97% customer satisfaction rating in 2018, SDI has a client retention rate of 99% over the past three years across its managed services client portfolio. The firm is actively recruiting over 75 new positions in 2019. Interested candidates can apply online at the SDI Presence Careers page at https://www.sdipresence.com/view-openings/.
About SDI (SDI Presence LLC)
SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. Visit us at https://www.sdipresence.com and connect with us on Twitter and Instagram.
For media inquiries, please contact Dawn Nash Pfeiffer at 312.580.7516 or dpfeiffer@sdipresence.com.
