Delivering Reliable Application Management and Modernization Services

SDI offers end-to-end application management services to keep your mission-critical systems running smoothly. From ongoing maintenance to targeted modernization initiatives, our services support the specific operational needs of large organizations, ensuring reliability and enhanced service delivery.

With decades of experience supporting utilities and public sector entities, SDI excels at providing application management and modernization services for complex systems. We help organizations like a large midwestern city water management department manage high-volume customer data, billing processes, and specialized requirements. Our expertise encompasses a full spectrum of services, including project management, system and database administration, business analysis, quality assurance, and round-the-clock support.

Benefits of Working with SDI

  • Enhanced System Reliability: Continuous application monitoring and maintenance reduce downtime and ensure operational continuity. 
  • Increased Efficiency: SDI optimizes batch processes, improves database performance, and reduces manual data handling, saving time and resources. 
  • Data-Driven Insights: Customized dashboards and reporting solutions offer real-time visibility into operations, enabling informed decision-making. 
  • Experienced On-Site Support: Dedicated personnel provide on-site support and guidance, allowing rapid issue resolution and project support tailored to your needs. 
  • Compliance and Flexibility: SDI ensures that systems meet regulatory requirements and adapt to evolving policy changes seamlessly. 
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SDI follows a structured, phased approach to application management and modernization, which includes: 

  • Gap Analysis and Process Improvements: Identifying areas for improvement in billing, customer service, and regulatory compliance. 
  • Automated Solutions: Implementing automation for repetitive processes like meter reading, employee indebtedness management, and delinquency notifications. 
  • Customized Dashboards: Developing executive-level dashboards that provide critical insights and actionable intelligence. 
  • End-to-End Quality Assurance: Rigorous testing and quality checks to maintain system integrity and reliability. 
  • 24/7 Support and Request Tracking: Offering around-the-clock support, including a comprehensive help desk for issue tracking and resolution. 

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