Driving sustainable operational efficiency through comprehensive application management and modernization services tailored for complex, high-volume environments. 

SDI offers end-to-end application management services to keep your mission-critical systems running smoothly.  

With decades of experience supporting utilities and public sector entities, SDI excels at providing application management and modernization services for complex systems such as one of the largest water utilities in the Midwest supporting high-volume customer data, complex billing processes, and dozens of data interfaces.

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Benefits of Working with SDI:

  • Proven Track Record: Keep core applications running efficiently, even beyond the  
  • Tailored Support & Maintenance: Get reliable, customized support for your unique applications and configurations beyond traditional systems maintenance. Our full spectrum of services include: 
    • Business Analysis and Process Improvement 
    • Custom Development and Data Interface Support 
    • Introduction of modern data analytics to legacy systems 
    • Quality Assurance 
    • Workflow optimization with a specialization in Oracle Forms 

SDI’s Application Managed Services include system assessments, modernization planning, and ongoing support. We provide an initial evaluation to determine your system’s needs and develop a roadmap for upgrades and optimizations tailored to your business. 

Case Study
Water Billing and Customer Information System

A major water Utility contracted SDI to perform Banner Database Migration effort will involve the conversion of 600-plus forms from Client Server Forms 6i to Web...

Case Study
IT Managed Services for City Water Department

SDI provides an embedded managed services team to meet 100% of the systems performance requirements as required by this critical City system.

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Let’s Unlock the Full Value of ServiceNow—Together

Are you ready to unlock the full potential of your ServiceNow investment? Let’s discuss how SDI Presence can help your organization streamline workflows, reduce costs, and drive efficiency.

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