SDI Presence Welcomes Susan M. Kunz as New Vice President of Professional Services, Expanding Strategic IT Expertise for Enhanced Client Success

CHICAGO, November 8, 2024 — SDI Presence LLC (SDI), a deeply established, client-centered IT services partner, announces the addition of Susan M. Kunz, PMP, ITIL, CSM, as Vice President of Professional Services – SLED-East. With more than 20 years of experience managing critical technology projects, Kunz brings extensive expertise in project leadership, process improvement, and organizational transformation across the public and private sectors. Her appointment aligns with the firm’s commitment to delivering strategic, innovative solutions that drive measurable client outcomes.

As a former Chief Information Officer with Illinois Department of Innovation and Technology (DoIT), Kunz successfully led a large-scale transformation that modernized a 20-year-old public sector agency through innovative technologies and a collaborative enterprise approach. She has also held senior roles at Sagitec Solutions, Horace Mann Insurance, and MSF&W / Illinois State Treasurer’s Office—overseeing multimillion-dollar initiatives in software implementations, system integrations, disaster recovery, infrastructure, and support services. Her project management expertise is complemented by her exceptional skills in crisis mitigation, stakeholder collaboration, and strategic planning. 

“We are thrilled to welcome Susan to the SDI team,” said SDI SVP of SLED East, Sunil Thomas. “Her experience and expertise in navigating complex IT environments and driving business-aligned technology solutions will be a tremendous asset as we continue to expand our capabilities. Susan’s proven leadership in project management and process improvement will further strengthen our ability to deliver high-quality, on-time, and on-budget solutions to our clients.” 

Kunz’s extensive knowledge of project management methodologies, including agile, waterfall, and modified waterfall, equips her to tailor strategies to meet specific client needs. With certifications in Project Management (PMP), ITIL Foundations, and as a Certified Scrum Master, Kunz excels in aligning technology solutions with business goals—driving both immediate and sustained benefits for clients. 

As VP of Professional Services for SLED East, Susan M. Kunz will lead the strategic delivery of SDI’s professional services, focusing on team development, client satisfaction, and operational excellence. She’ll ensure that services meet client needs, support cohesive teamwork, and drive financial success across accounts. Working closely with SDI leadership, Susan will also identify growth opportunities, optimize project processes, and contribute to SDI’s strategic business objectives in the public sector.

“I am delighted to join the SDI team! I have found the passion, work ethic, and cheerful approach to what can be highly complex, challenging work, refreshingly present in all aspects of SDI and I am ready to contribute to our client’s and SDI’s ongoing success,” said Susan Kunz, SDI Vice President of Professional Services.

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About SDI (SDI Presence LLC):
SDI Presence LLC is an IT services firm that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25+ years corporate resume, SDI delivers multi/hybrid cloud infrastructure managed services, IT consulting and advisory services, work and asset management solutions, and application managed services and modernization services to our clients. SDI is a certified Minority Business Enterprise (MBE) with Corporate Plus designation from the National Minority Supplier Development Council (NMSDC) and a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. Connect with us on LINKEDIN and X. 

For media inquiries, please contact:
Christina Belmont
VP of Marketing
SDI Presence LLC
cbelmont@sdipresence.com