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CHICAGO, November 1, 2024 — SDI Presence LLC (SDI), an IT services firm, announces that Ric Mims, Director of ServiceNow Solutions, has been named to the HDI Emeritus Advisory Board. In this role, Mims along with other esteemed members, will help shape the strategic vision of HDI’s events—informing key topics to be addressed and providing valuable feedback to enhance attendee experiences.
As one of HDI’s Emeritus Advisory Board members, Mims will be instrumental in advising on important events and identifying industry topics. The Advisory Board convenes a couple of times annually with the Conference Advisory Board to offer strategic insights, which includes reviewing industry trends and analyzing attendee feedback after events.
“I am honored to join the esteemed HDI Emeritus Advisory Board. Together, we can pave the way for service excellence and innovation in the ever-evolving realm of IT support,” said Ric Mims, SDI’s ServiceNow Solutions Director.
Ric Mims has an established history of leadership and excellence within the IT Service Management (ITSM) industry. He was honored with HDI’s 2022 Lifetime Achievement Award, named to the HDI Strategic Advisory Board, and recognized as one of HDI’s Top 25 Industry Thought Leaders in 2023. This appointment to the HDI Emeritus Advisory Board further solidifies Mims’ legacy of impactful thought leadership and his commitment to advancing the IT Service Management service and support communities.
“We are thrilled to see Ric continue his work with HDI in this influential role,” said Rusty Putzler, Chief Technology and Operating Officer (CT&OO) of SDI Presence. “His passion for driving innovation and improving service experiences aligns perfectly with HDI’s mission and SDI’s values. We are excited to see the impact his expertise will continue to make on the broader IT community.”
Keynote Speaker at Service Management 2024
Mims will be one of the keynote speakers at the upcoming Service Management World in Orlando, FL. His session, Mastermind Industry Panel: Service Management 2025, will feature an in-depth discussion with industry experts on the key trends shaping the future of service management. The panel will offer insights from HDI’s State of Service Management study, covering topics from AI and automation to hybrid team management and experience management. This session is scheduled for Tuesday, November 19, from 4:00 pm to 5:00 pm. Attendees can look forward to practical takeaways and strategic guidance that will help drive their organizations forward in 2025 and beyond.
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About SDI (SDI Presence LLC):
SDI Presence LLC is an IT services firm that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25+ years corporate resume, SDI delivers multi/hybrid cloud infrastructure managed services, IT consulting and advisory services, work and asset management solutions, and application managed services and modernization services to our clients. SDI is a certified Minority Business Enterprise (MBE) with Corporate Plus designation from the National Minority Supplier Development Council (NMSDC) and a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. Connect with us on LINKEDIN and X.
For media inquiries, please contact:
Christina Belmont
VP of Marketing
SDI Presence LLC
cbelmont@sdipresence.com
