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One of the largest cities in the United States needed to implement Software Asset Management and Hardware Asset Management on the ServiceNow platform. Because ServiceNow requires their customers to stay within 2 versions of the current release of the platform, a fast upgrade time was essential to help the city begin utilizing all the latest features and benefits that the platform provides.
The City needed a partner to help them shorten the San Diego upgrade time while maintaining full testing coverage of the platform. They required:
The SDI Team developed automated tests to shorten the time to upgrade while retaining all testing capabilities. SDI provided ServiceNow technical resources including:
