SDI Presence’s Data Center services apply decades of knowledge and experience from supporting thousands of clients with data centers and infrastructure in every industry and more than 170 countries worldwide.

SDI strives to balance our clients’ need to lower the cost of IT services with the experience needed to maintain an efficient steady-state and the expertise to transform it into a modern future state. From onsite to colocation to a fully leveraged public cloud implementation, SDI can partner with you to formulate a data center strategic plan to drive your business forward.

SDI provides a total solution of data center services including network services, end-user computing, and help desk services to improve the overall end-user experience.  Our mission is to help our government and utility clients to achieve high availability, reliability, scalability, and security to provide quality service, cost-effective resources, and technological flexibility.

SDI’s team of certified experts use Information Technology Infrastructure Library (ITIL) processes and tools to deliver IT services.  Using ServiceNow as a centralized tool for coordinating support and storing information, SDI ensures a high level of performance and compliance with government regulations and security requirements.

Our data center services include the following activities:

  • Monitoring the hardware and operating system software according to agreed service levels
  • Monitoring and responding to system alerts and events and executing problem determination processes for hardware and operating system software
  • Strategic planning, project management, and daily run book creation for successful management of daily operations and system changes
  • Storage monitoring and capacity planning
  • Business continuity planning including data backup, replication, disaster recovery roadmaps, and failover testing
  • Total cost of computing assessments
  • Service management effectiveness diagnostic
  • Collaborative IT and business stakeholders’ workshop
  • Data center transition planning
  • Deep understanding of the business issues of the new connected economy
  • Premier quantitative and qualitative diagnostics and data center management methodologies
  • Proven tools, methodologies and best practices
Big Data
Server Management

SDI’s Server Management services deliver robust support for complex server environments, ensuring optimized performance, continuous uptime, and proactive security.

  • Improved Uptime and Reliability: Our server management services include 24x7x365 support with a focus on maximizing uptime and resolving issues efficiently. 
  • Enhanced Security: Proactive vulnerability management, endpoint security, and regular patching to protect your infrastructure. 
  • Streamlined Operations: Dedicated program management and asset tracking to ensure consistency across complex server and network ecosystems. 
  • Experienced in Highly Regulated Environments: Knowledgeable service delivery compliant with industry regulations such as PCI, HIPAA, CJIS, NERC/CIP. 
  • Scalable Support: We adapt to your needs, from regular server patching to full-scale deployment projects and office relocations. 
Storage Management
Storage Management

Secure, scalable, and efficient storage management to power your critical data needs.

  • Enhanced Data Security: Protect sensitive data with advanced encryption, access control, and regular maintenance. 
  • Reliable Performance: Our robust infrastructure management ensures seamless access to data and minimizes downtime. 
  • Scalable Solutions: Our storage services are built to grow with you, supporting data needs as they evolve over time. 
  • 24x7x365 Support: Around-the-clock support to monitor and manage storage: ensuring uptime and rapid response. 
Database
Database Management

Reliable, end-to-end database management to enhance database performance, maintain data security, and support critical applications with expert maintenance and dedicated support.

  • Expert Database Administration: Skilled management of databases (Oracle, MS SQL and others), batch processing, data interfaces, backup and restore. 
  • Continuous Improvement: Proactive performance monitoring, identification and implementation of process improvements, and automated solutions. 
  • Reliable Support: 24×7 service desk dedicated to resolving requests, issues, and urgent needs. Manages data integrity for Dev and Test systems. 
  • Enhanced Compliance and Accuracy: Keeping software versions up to date with carefully managed changes and in adherence with regulatory requirements. 
  • Custom Development: Available as an option to develop new interfaces, ETL  or the creation of executive dashboards. 

Safeguard your data and operations with expert backup and disaster recovery

In a world where downtime is not an option, effective backup and disaster recovery  are critical to protecting your data center operations. SDI specializes in services that ensure business continuity—no matter the challenge. 

Resiliency You Can Rely On 

With SDI, you benefit from: 

  • Automated Backups: Reliable, scheduled backups to prevent data loss and reduce manual workloads. 
  • Custom Disaster Recovery Plans: Personalized disaster recovery strategies aligned with your business requirements and compliance standards. 
  • Hybrid Expertise: Integration of on-premises and cloud environments for seamless data protection and recovery. 

Prepare for the unexpected with confidence. Whether it’s a cyberattack, natural disaster, or system failure, SDI ensures your hybrid data center is secure, resilient, and ready to bounce back. 

The Benefits of Choosing the SDI Team

  • Proven track record of providing repeatable project management methodology to plan, execute, manage, and deliver these large-scale implementations on time and within budget
  • Recognized business and technology expertise
  • Seasoned consultants with the highest credentials across several technology disciplines
  • Unmatched leadership and commitment to high-quality delivery of professional services
datacenterbenefitsofsdi
fullrangeofservicesinfrastructure

A Full Range of IT Infrastructure Services

We are present. We are responsive. SDI’s IT Infrastructure services deliver:

Unmatched Technical and Industry Expertise

For over 20 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities.

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