Workplace / End-User Support

Unlock streamlined IT operations with SDI’s tailored Workplace and End-User Support services

Comprehensive IT support designed to empower your workforce, delivering expert solutions to meet your organization’s unique technology needs across data centers, cloud, and on-site environments.

SDI’s Workplace and End-User Support services offer responsive, SLA-backed IT assistance to maximize productivity, reduce downtime, and enhance operational efficiency. With proven experience supporting large, diverse teams like a major city’s 32,000 employees across multiple departments, SDI delivers the stability and scalability needed for continuous improvement.

With extensive experience in managing IT infrastructure and end-user environments for organizations with complex needs, SDI brings a proven track record of success. In a recent project, SDI transitioned a major city’s technology services seamlessly, supporting over 30,000 employees and 37 departments with diverse tech needs, from network and data center management to 24/7 help desk support and end-user computing.

Benefits of Working with SDI:

Proactive Management: Preventative maintenance, patching Endpoint Security monitoring, and comprehensive asset management to avoid disruptions

Scalability: Support for organizations of any size, from large municipal entities to growing enterprises remotely or onsite when required nation-wide

Expert Team: Access to experienced, certified IT professionals who specialize in workplace support and IT infrastructure providing Break/Fix, Warranty Fulfillment and desktop OS expertise

SDI integrates industry-leading practices such as Service Level Agreement (SLA)-based service metrics, comprehensive ServiceNow management, and proactive issue resolution via a 24/7 Network Operations Center. We focus on preventive maintenance, including patching and vulnerability management, to keep your systems secure and efficient. Our adaptive project management methodology ensures swift transitions, deployments, and seamless integration into your existing tech environment.

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SDI Endpoint Innovations Include:

Zero-touch new hardware provisioning and software distribution

Automated response to common problems or security alerts

License Management

Continuous improvement and service enhancements integrated into our support framework

Virtual Desktop Infrastructure (VDI)

Lower cost, tightly controller thin clients

High-security endpoint for regulated environments such as CJIS, PCI, NERC/CIP

Mobile Device Management

A Smarter IT Service Desk

Our services improve IT customer service and incident resolution by integrating:

Industry-leading ServiceNow ITSM platform to deliver visibility, accessibility, speed, quality for client IT environment

Business process reengineering to optimize and automate the management of IT environments

Streamlined IVR scripting to enhance customer satisfaction and decrease abandonment rates

Employee Self-Service (ESS) portal to automate many key support functions to drastically decrease response time for repeatable activities such as password resets and other service requests

Expedited service ticket backlog reduction

Robust knowledge base development

Unmatched Technical and Industry Expertise

For over 25 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities when it comes to IT Infrastructure Managed Services.