IT Assessment Services

As technology becomes more intelligent, your organization may need assistance achieving digital transformation in times of tightening budgets.  Your ability to find potential security vulnerabilities before hackers do and create a plan to improve the overall security of your organization will be critical.  IT and Project Assessments are a tool to help you determine if your technology meets your business needs, both today and in the future.

SDI Presence’s Technology Assessments focus on prioritization, efficiency, and bottom-line results.

Our holistic approach is what makes SDI different from other technology providers.  SDI uses our proven and effective methodology to assess an organization’s technology across the following dimensions:

• IT Governance: IT Governance alignment with organizational goals, direction and priorities, leadership and reporting structure, degree of management, and the consistent tracking of the delivery of technology services

• Service Delivery: Processes involved in customer support including training, help desk, service delivery management, the establishment of service level agreements (SLAs), and improving the customer experience

• Business Technology Applications: Rationalization, management, and support of the application portfolio supporting your business operations

• Infrastructure: Managing the complete lifecycle of your technology assets, including the acquisition, utilization, and maintenance of infrastructure, utility and support applications, and network services

• Security/Information Protection: Cybersecurity posture, information assurance, policies and standards, business resiliency, disaster recovery, software tools (filtering, monitoring, etc.), and compliance audits

• Administration: Management of technology in terms of budgets, maintenance agreements, software licenses, managed services, vendor management, and the development and maintenance of current and accurate documentation.

Proven 4-Step Methodology and Approach

Our assessment methodology is built on significant experience delivering services to state and local government agencies, special districts, utilities, and private industry clients since 1999.  SDI’s team includes several City, County, and State Chief Information and Chief Technology Officers, so we have a unique understanding of the challenges and opportunities government agencies and companies face.

The focus of our approach is to first create a managed state for your organization and second to define a future strategic roadmap for the expected growth and change that many organizations go through. Below is the four-step process we use when assessing a client’s technology infrastructure:

• Step 1. Review the existing environment: We work closely with your technology stakeholders to examine the effectiveness of your current IT environment across several critical dimensions.

• Step 2. Review organization’s requirements: We perform a detailed review of your current business objectives and priorities, along with future plans.

• Step 3. Analyze gaps: We identify and review any gaps between the current environment and identified needs based on our assessment framework and extensive experience.

• Step 4. Prepare recommendations: Focusing on continual improvement, we prepare a comprehensive report that includes proven, practical measures designed to improve the environment, from both a process and technology perspective.

SDI’s experienced team works with you through every process, ensuring consensus is developed and maintained throughout the project. When presenting our recommendations, we facilitate an open and honest conversation with your business and IT Leaders to determine the best path forward for your organization and develop an effective technology strategy to achieve those results.