IT Application Services

Today, organizations are being expected to deliver customer information instantaneously. When requested information is not available or inaccurate, customer satisfaction declines and brand reputation takes a hit.

SDI Presence provides the expertise you need for your enterprise applications, both short-term and long-term. For new applications, application upgrades, or optimizing existing application investments, SDI provides the technical leadership and broad skillset to realize stakeholder expectations.

SDI’s PMP- and ITIL–certified project managers lead our experiences application teams to manage software vendors, updates and upgrades, new releases, training, feature requests, problem resolution, and more. SDI offers both on-site application management services and remote services as needed.

SDI offers domain expertise in the following business critical applications:

Common Technologies, Applications, and Systems

• Finance, Payroll, and Human Resources (ERP) Systems
• Land Management Systems
• Utility Billing/Customer Information Systems
• Permitting/Inspections/Code Enforcement Systems
• Facility and Class Management, Scheduling, and Registration Systems
• Computer Aided Dispatch (CAD)/Records Management Systems (RMS)
• Business License Systems
• Geographic Information System (GIS)
• Asset Management/Computerized Maintenance Management System (CMMS)
• Enterprise Document Management/Records Retention Systems
• Intranet/Collaboration/Workflow
• Internet and eGovernment solutions
• Mobile solutions/Field Access/Field Reporting/AVL Solutions
• Advanced Metering Infrastructure (AMI) & Automatic Meter Reading (AMR)
• Fleet and Fuel Management Systems
• Online Procurement and Vendor Management Systems
• Customer Relationship Managements (CRM) Systems
• Supervisor Control and Data Acquisition Systems
• Work Order Management
• Event Management/Ticketing Systems
• Online Recruitment Systems
• Integrated Library Systems (ILS)
• Traffic Management Systems
• Parking Management Systems

SDI’s experience in enterprise application services includes:

• Program Management, Project Management Office (PMO) and Quality Assurance
• Needs Assessments
• Requirements Gathering
• Application Review and Enhancement
• Installation and Configuration
• Systems Integrations, including APIs and Web Services
• Testing
• Cut-over Management
• Training
• Go-live Support
• Maintenance and Support
• Upgrades and Add-on Modules
• Security
• Data Conversion
• Data Migration
• Programming
• Source-code Management

SDI also performs Independent Verification and Validation (IV&V) of system:

• User Requirements
• Design Documents
• Testing
• Quality assurance

Proven Solutions That Drive Lower Operating Costs and Streamline Operations.

From enterprise resources planning (ERP) to utility billing systems to enterprise asset management (EAM) systems to time and attendance systems, SDI manages the ongoing cycle of software patching, configuration, and systems integration both on premise and in the cloud. Features and modules are evaluated within the context of your environment with your goals, and business processes in mind. Key considerations include:

• Comparing your organization’s needs to software features and results
• Compatibility with existing software/systems
• Measuring meaningful and impactful KPIs
• End-user acceptance or resistance

SDI brings the technical capacity to configure vendor technologies to specifically serve a client’s unique operational requirements – and we are committed to doing what it takes to make the technology work as a reliable part of our clients’ daily operations.