IT Service Management Help Desk Support
A major City desired a high-quality, dependable IT Services firm with expertise and experience in providing Information Technology Infrastructure Services.
The 11,000-sqft SDI IT Innovation Hub complements SDI’s advanced IT managed services programs and supports both virtual and on-site operations.
SDI’s IT Innovation Hub provides IT managed services that are client-oriented and responsive, drive client innovation, and empower our diverse community. SDI delivers SLA-based IT support services that include advanced application and infrastructure support, legacy infrastructure migration, cybersecurity, and cloud services.
SDI’s 11,000-sqft IT Innovation Hub facilitates the SDI Team’s delivery of critical IT services including remote technology support through the SDI IT service desk, hardware lifecycle services – including spare parts inventory and repair – and special project support.
SDI’s IT Innovation Hub features SDI’s IT service desk operations that is at the center of SDI’s remote technology support programs including:
The Branding of SDI’s newly established 11,000-sq. ft. IT Innovation Hub was influenced by the vibrant and diverse local art galleries, as well as the robust street art and graffiti pieces throughout the surrounding Chicago neighborhoods.
For over 20 years, SDI has delivered cost-effective, innovative technology systems to organizations throughout the public and private sectors. These solutions have led to a collection of success stories that demonstrate our firm’s impressive industry domain knowledge and IT capabilities.
SDI’s Innovation Hub also includes a secured warehouse and configuration center to support end-to-end management of clients’ IT hardware lifecycle, including:
SDI’s Hub incorporates elements of SDI’s corporate values including diversity in hiring, MBE partnering and mentoring, and community college internships:
SDI’s Hub Team includes both interns and apprentices in conjunction with the City Colleges of Chicago. Over 25 interns and apprentices are active in SDI’s Innovation Hub, gaining practical work experience and reinforcing the City Colleges technology curriculum.