IT Managed Services

SDI’s Presence IT Managed Services Program is designed around our unwavering commitment to being present for our clients. Our team of highly skilled technicians can assess your infrastructure today and help guide your organization into the future.

We are present. We are responsive.

SDI focuses our expertise, solutions, and tools on the long-term care of our clients’ key IT assets: IT infrastructure, data, applications, and devices. With IT Managed Services, our clients can stay up to date with the latest business technologies, receive 24×7 IT support, and regular maintenance updates to their infrastructure. By taking away the burden of day to day maintenance, you can focus on running your businesses securely and effectively.

SDI delivers a range of services to address your organization’s IT requirements including:

• ITSM Service Desk
• IT Infrastructure Managed Services
• Enterprise Application Managed Services
• Managed Security Services
• Public Safety Systems Managed Services
• Real Estate Data Managed Services

SDI’s ITIL-based managed services programs ensure continuous program improvement, and performance management to consistently exceed client expectations and requirements.

Managed Services by Dedicated PMP-Certified Project Managers

Our programs increase user satisfaction and service quality while reducing IT operating costs by providing:

• A managed services plan architected to best serve our clients, including an optimal mix of SDI, incumbent vendor, and our client team.
• Transition teams led by ITIL and PMI-Certified Project Management Professionals (PMP) with an extensive background in managing Service Transition Projects. This migration methodology is done quickly and with minimal downtime so that activities are transparent and seamless to those affected.
• Support processes that leverage Information Technology Infrastructure Library (ITIL) best practices and IT Service Management (ITSM) industry experience.
• Increased visibility into your systems operations and performance through SDI’s industry-leading tools.
• Monitoring, trending, and forecasting of your systems capacity to help you plan capital improvements more efficiently.
• Overall program governance to ensure alignment with organizational business strategy.
• Security best practices including patching, port management, network segmentation, password management, Operating System hardening, anti-malware management, and 24×7 security monitoring.
• Continuous involvement from SDI’s top leadership through our customer relationship management program, SDIALIGN.
• Regular advisory services to keep our clients on pace with technology advances, regular value audits, and roadmaps to achieve digital transformation.