Challenge
A large Midwestern utility serving gas transmission and distribution operations sought to modernize its work and asset management capabilities. The organization needed to implement an Enterprise Asset Management (EAM) solution that could support long-cycle work management across multiple operating companies and business units.
The objective was to replace fragmented processes with a single, scalable, and configurable platform that would improve work visibility, support regulatory compliance, and enhance operational efficiency. Achieving this required not only new technology, but also coordinated change management, system integration, and alignment across business and technical teams.
Solution
A modern EAM platform was implemented to support long-cycle work management across gas transmission and distribution operations. The solution was designed as a unified, flexible system capable of supporting standardized processes while remaining configurable to meet operational needs.
An Agile delivery model was used to guide implementation. Scrum Masters and project managers facilitated program increment planning, developed user stories, and oversaw iterative design, build, and testing cycles. Incremental demonstrations ensured continuous alignment with business users and allowed the solution to evolve based on real operational feedback.
In parallel, a new GIS architecture based on a utility network model was delivered to support asset data and spatial operations. Oversight was provided for system integration activities, including development, testing, and deployment, ensuring that both the EAM and GIS platforms were aligned and operationally integrated.
Services Delivered
- Project and program management for EAM and GIS initiatives
- Change management and organizational readiness support
- Agile delivery support, including PI planning and Scrum facilitation
- Business process documentation and current-state validation
- Business requirements elicitation and documentation
- Business process re-engineering and future-state recommendations
- System testing, training, data migration, and implementation support
- Oversight of system integrator development and deployment activities
Benefit
The utility gained a unified, enterprise-wide platform for managing long-cycle work and asset operations. Standardized processes improved work transparency and regulatory compliance while increasing operational efficiency. Agile delivery accelerated adoption and ensured the system met user needs. Integration with modern GIS architecture strengthened asset visibility and data quality, providing a scalable foundation for future operational and regulatory demands.
